Privacy Policy

Effective Date: December 17, 2024

Introduction

The Linden Grove Foundation (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, apply for housing, make a donation, or otherwise interact with our services.

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our website.

Personal Information You Provide

When you apply for housing, we collect:

• Full name, date of birth, and contact information (phone number, email address)
• Current living situation and housing needs
• Treatment history and recovery status
• Employment status and income information
• Emergency contact information
• Legal status, including probation, parole, or court mandates
• Any other information relevant to program eligibility and placement

When you make a donation, we collect:

• Name, email address, and mailing address
• Payment information (credit card or bank account details processed through PayPal)
• Donation amount and frequency preferences

When you contact us, we collect:

• Name, email address, phone number
• The content of your message or inquiry

Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies

How We Use Your Information

Housing Applications

Information collected through housing applications is used to:

• Evaluate eligibility for our recovery housing programs
• Conduct intake interviews and assessments
• Place applicants in appropriate housing based on availability and program fit
• Maintain resident records and program documentation
• Communicate with applicants about their application status
• Comply with legal requirements, including reporting to probation, parole, or court authorities when mandated

Donations

Information collected when you donate is used to:

• Process your donation securely through PayPal
• Send donation receipts and tax documentation
• Thank you for your contribution
• Provide updates about our programs and impact (with your consent)
• Maintain accurate financial records for our nonprofit operations

General Communications

We use contact information to:

• Respond to inquiries and provide information about our services
• Send updates about The Linden Grove Foundation and our mission
• Notify you of changes to our policies or services

Website Improvement

We use automatically collected information to:

• Analyze how visitors use our website
• Improve website functionality and user experience
• Identify and fix technical issues

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We share information with trusted third party service providers who assist us in operating our website and conducting our business, including:

• PayPal: Processes donation payments securely. PayPal’s use of your information is governed by their own privacy policy.
• Website hosting providers: Store and manage our website data.
• Email service providers: Send communications on our behalf.

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Authorities

We may disclose information when required by law or to protect our rights and safety, including:

• Responding to subpoenas, court orders, or legal processes
• Reporting to probation officers, parole officers, or courts when residents are under legal supervision
• Reporting violations of house rules, including relapses, when legally required
• Cooperating with law enforcement investigations
• Protecting the safety of our residents, staff, or the public

With Your Consent

We may share your information for other purposes when you provide explicit consent.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure data storage and transmission protocols
• Limited access to personal information by authorized personnel only
• Use of secure third party payment processors (PayPal) for financial transactions
• Regular review and updating of security practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Housing applications: Retained for the duration of residency and for a reasonable period afterward for program records and legal compliance.
• Donation records: Retained for at least seven years to comply with tax and financial reporting requirements.
• General inquiries: Retained as long as necessary to respond to your request and maintain a record of our communications.

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your information, subject to our legal obligations and program requirements.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.
• Withdraw Consent: Withdraw consent for data processing where applicable, though this may limit your ability to use certain services.

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyze website usage. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how visitors interact with our website
• Improve website performance and functionality

You can control cookie settings through your browser preferences. Note that disabling cookies may affect your ability to use certain features of our website.

Third Party Services

PayPal

Donations are processed through PayPal, a third party payment processor. When you make a donation, your payment information is collected and processed by PayPal according to their privacy policy and security standards. We do not store your credit card or bank account information on our servers. Please review PayPal’s privacy policy at https://www.paypal.com/privacy for information about how they handle your data.

Third Party Links

Our website may contain links to third party websites, including recovery resources, meeting directories, and partner organizations. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information. To exercise your rights, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the “Effective Date” at the top of this policy
• Post the updated policy on our website
• Notify you of significant changes via email or website notice when appropriate

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

The Linden Grove Foundation
82 Harlem Ave
McKees Rocks, PA 15136
Email: info@lindengrovefoundation.org
Phone: 412-773-0988

We will respond to your inquiry within a reasonable timeframe.